Increased Efficiency with Virtual Switchboard

Virtual Switchboards allow increased call handling efficiency whilst saving on the costs of the more expensive PBX switchboard system.

The virtual switchboard service offered by Callagenix is completely flexible, with options and messages presented to callers being completely customised for your specific needs.

The system operates like a virtual menu for customers, presenting callers different options via audio prompts, with control over the audio prompts given and of options presented, and allows you to provide this service 24 hours a day, providing optimum benefit for your business.

The virtual switchboard service from Callagenix includes the following:

• The means to handle tens of thousands of calls every hour.



• Custom message prompts for customers such as:





1. Over the phone recording



2. Text to speech



3. Sound files (Uploaded)



4. Professionally recorded sound files at an extra charge





• Features up to 10 options per switchboard menu (0 to 9).



• Functionality for menu return - ability to return to the previous menu.



• Specify menu option repetition.



• Define the outcome if no option is selected.



• 24-hour automatic call answering.



• Auto Fax recognition



• On – line customisation and management, call data & reports.



• Ability to link or connect to all other Callagenix phone services.

To find out more about phone and virtual switchboard services from Callagenix, visit: www.callagenix.com.

Voipfone to Rescue London’s Skype Users

A VoIP company based in the UK is set to ‘rescue’ the 10,000 Skype users in London who have been informed that as of December the 20th, those with 0207 numbers will be having their numbers disconnected.

The company – Voipfone is offering to transfer the affected Skype customers over to it’s service for no charge and the rates will be less than they were previously paying with Skype.

Collin Duffy, the CEO of Voipfone released the following statement:

“This must be distressing, expensive, and inconvenient times for all Skype customers with 0207 numbers. With companies facing mail shots, business cards, and stationery that are all having to be scrapped, we are really pleased to be in a position to help”

Number porting means customers will be able to keep their own numbers meaning minimal interruption of service will be experienced by customers transferring to the Voipfone service and will also be able to make use of services not available on their Skype accounts such as call recording, PBX extensions and voicemail to email.

IP Telephony Services from Callagenix

Callagenix are a UK based phone services company who offer services ranging from fax to email services to IP Telephony. IP Telephony is the transmission of voice calls over an internet connection or via an IP based network.

Using the Callagenix IP Telephony services, users can make calls between other Callagenix IP Telephony users for no charge. Outbound call recording can also be configured as can caller id.

IP Telephony services from Callagenix use either a device or mic and headset which then transmit your voice into a format that can be transmitted to a recipient via the Internet.

Callagenix offer a range of VoIP equipment including a VoIP or SIP Telephone, softphone, analogue telephone adapter (ATA) and VoIP gateway.

Connection Needed?

In order to adequately run the Callagenix IP Telephony services, it is recommended that you use a broadband connection greater than 128kbps in order to be able to make a VoIP call; broadband being always connected will enable you to make and receive calls without interruption. You can also view a list of supported VoIP / IP Telephony phones on the Callagenix website.

To view or enquire about IP Telephony services provided by Callagenix, visit their website at www.callagenix.com or call 0870 626 0626.

iPod Touch Hacked to use VoIP

The recent release of the iPod Touch saw the release not just of an mp3 video player, but so much more with the use of the Internet, connectable through Wi-Fi and the Apple Safari web browser.

The only real downside of the iPod Touch was its inability to connect to the internet via Edge/GSM and was limited to its ability to first find a nearby Wi-Fi connection but also to be able to connect to that network.

However, two people have been able to hack the iPod Touch to accommodate a mic into the mp3 player and connect to VoIP, and users have been able to communicate via SIP based VoIP calls – opening up the possibility that may mean iPod Touch users will soon be able to make Skype calls via a handheld mp3 device.

A Guide to Online Faxing

Faxes can be sent quite easily via the internet, saving you from purchasing a fax machine and the cost of a dedicated telephone line.

The online fax will convert incoming fax images to electronic email (fax to email) which can be forwarded on as emails which will save on other costs such as paper and ink.

Callagenix offer fax to email services for the modern, paper free offices which work by converting incoming faxes to TIFF images that can be read digitally on your computer and then saved and forwarded on as an email attachment.
Callagenix offer advanced fax to email functionality such as SMS notification for when you receive a fax.

The service also enables you to receive multiple faxes at one time, something that is often not possible with a standalone fax machine and a great feature for busy companies.
Faxes can be forwarded to any recipient via email and can also be viewed within a web interface. Voice calls can be taken through the same telephone line as voice calls and faxes are treated differently.

Callagenix offer a free fax to email trial, you can view their services at www.callagenix.com.

Dumped via Fax to Email

As we are becoming more technically advanced, our methods of dealing with real people are becoming more distant, and a report on Vnunet.com highlights this by stating how one in seven relationships end via SMS or email – following on from Phil Collins who allegedly ended his marriage via a fax machine.

A report on the Reuters website conducted my moneysupermarket.com claims that one in seven Brits claim to have been dumped by phone text message or email, an incredibly cowardly way to end a relationship.

Methods could get even more technical with phone services such as fax to email becoming more readily available, and with social networking sites such as Myspace and Facebook so widely used, it will be interesting to see if they eventually play a part.